Frequently Asked Questions
Everything you need to know about MOZA Racing gear and services.
What is the standard shipping time for MOZA orders?
Most orders are processed within 2-5 business days. Depending on your location, shipping typically takes between 7 to 15 business days for international delivery via our global warehouses.
Does MOZA Racing offer a warranty on its hardware?
Yes, all MOZA Racing products come with a 12-month limited warranty covering manufacturing defects. Our support team is available to assist with any technical troubleshooting or repair requests.
Which payment methods are accepted?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Is MOZA hardware compatible with consoles like PS5 or Xbox?
Most MOZA hardware is designed primarily for PC. However, specific models like the R3 Bundle are officially licensed for Xbox. Please check the product specifications page for detailed compatibility info.
What is your return policy for sim racing gear?
We offer a 7-day return policy for unused items in their original packaging. Customers are responsible for return shipping costs unless the product arrived damaged or defective.
How do I update the firmware on my MOZA devices?
Firmware updates are managed through the MOZA Pit House software. Simply connect your device to your PC, open Pit House, and follow the prompts to ensure your gear has the latest performance optimizations.